Free Shipping for Canadian orders over $75.00!
FAQ's
FAQ's
Where are your products made?
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Where are your products made?
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Answer...Our t-shirts, sweaters and accessories are designed and decorated at our print shop, design studio and warehouse in Honeymoon Bay in beautiful Cowichan Valley. We source blank t-shirts from suppliers such as Bella Canvas who manufacture t-shirts in WRAP compliant factories located in the USA, Mexico and South America.
Please find more information about their manufacturing processes here:
https://www.bellacanvas.com/factory-sustainability
Are your products safe and sustainable?
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Are your products safe and sustainable?
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We are constantly working to improve our products and practices to become more and more environmentally kind. We do not use any harmful substances or harsh chemical additives in the production of our products. We only print with environmentally friendly biodegradable and recyclable textile inks.
What are the care instructions for your garments?
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What are the care instructions for your garments?
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We recommend machine wash cold, tumble dry low or hang to dry for all t-shirts. Gentle detergent. No bleach and no ironing
Who designs your products?
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Who designs your products?
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All our t-shirts are proudly created and designed by our inhouse artists Jayson and Marija.
Where and how your products are decorated?
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Where and how your products are decorated?
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We silkscreen all our garments in house at our Honeymoon Bay print shop. We use only no toxic water
based inks and eco friendly printing methods.
SIZING
How do I find my size and fit?
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How do I find my size and fit?
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Please refer to our sizing guide here. https://www.westcoastees.com/pages/sizing-chart
ORDERS
How do I check the status of my order?
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How do I check the status of my order?
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Within 2-3 days of placing your order, you should receive an email including your tracking number
and a link to the selected carrier site.
If you did not receive this e-mail, please check your spam folder.
If you are a registered user of this site, you can also go to your account page to look at your previous orders and see all related information:
SHIPPING
Where do you ship?
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Where do you ship?
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We ship everywhere in the USA, Canada and globally.
When will I get my order?
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When will I get my order?
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Our fulfillment team moves quickly and your order begins processing the moment you place it. Orders placed with our free standard shipping should arrive 7-10 business days after
the order date.
Note: We will process all orders as quickly as possible, and we will provide tracking information and delivery status updates
from the time your order leaves our warehouse. Unfortunately, we cannot control transit times once your order ships.
Find out more about our shipping practices
here: https://www.westcoastees.com/policies/shipping-policy
RETURNS AND EXCHANGES
What is your return policy?
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What is your return policy?
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Items can be returned
within 30 days of the original order date. Please see our full return policy here. https://www.westcoastees.com/policies/refund-policy
How do I initiate a return or exchange?
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How do I initiate a return or exchange?
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Click here - trev@westcoastees.com to initiate your return. We promise it will be quick and easy.
What do you do with returned items?
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What do you do with returned items?
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We work with local organizations and individuals to donate, recycle, and upcycle returned items.
WHOLESALE
Can I sign up as a Wholesaler?
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Can I sign up as a Wholesaler?
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We are always looking
to expand our new wholesale partnerships. please email info@westcoastees.com for further information or apply here:
https://www.westcoastees.com/pages/westcoastees-retailer-signup
Once you sign up as a wholesaler, and are approved, you will have access to a Wholesale Portal on our website where you can place bulk wholesale orders.
CONTACT US / PRESS INQUIRIES
How does the Press contact you?
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How does the Press contact you?
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For press opportunities including social media and influencer partnerships, please email info@westcoastees.com.
Additional Questions or Feedback?
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Additional Questions or Feedback?
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Contact us at info@westcoastees.com